If you need to call 911 and need to start texting a dispatcher during the call, the Lyon County Emergency Communications Center now has technology to make that process even easier than before — especially in situations when language is a concern.
Director Roxanne Van Gundy says Kansas has had text-to-911 capabilities for several years, including Lyon County, but new technology will now make it easier to communicate through text.
Van Gundy says residents can either call 911 or text 911 to launch this feature.
This essentially lets Lyon County dispatchers communicate in over 100 languages through the text-to-911 system in short order. Previously, calls would be routed to a Spanish-speaking dispatcher on duty or dispatchers would have to call a language service and go through a lengthy process to return to the emergency call.
Van Gundy says the text feature is good for residents who feel a call may put them in greater danger than they currently are in.